Waxed Wills Jacket
• Hi! I recently found out about your Wills Jacket, how do I order one?
The Wills Jacket (specifically, the Waxed Wills Jacket) is available to order on a certain date and time each month. We disclose this information in our monthly newsletter, which is sent out at the beginning of each month. You can sign up via email at the bottom of our website, and make sure your confirm your subscription.(Note: when you order you are placing a deposit. There will be an additional final payment, which will be sent when your jacket is nearing completion! You can find more details on the process on the Waxed Wills Jacket product page.)
• But what if I want / can pay for one right now?
To keep the ordering as fair as possible, we don’t take any orders outside of the monthly deposit date.
• Is there a wait list I can sign up for?
No ~ we have never had a wait list nor do we plan on having one. To be transparent, there is high amount of interest around this jacket and the wait list would grow too long to really be useful. This is more or less how the mailing list serves, and we promise we don’t send a bunch of emails. Just the monthly newsletter with Wills info right at the top, and maybe a few other product / event blurbs throughout the month.
• But I like really, really want it…
We appreciate your interest, truly! We have put a lot of thought into how to do the ordering for the Wills Jacket. We are just still in a sweet n’ sour spot of a high demand with a limited production capacity for the jacket. Again, just trying to keep things as fair as possible and we have decided this is the best system for now.
• I signed up for the newsletter for Wills info but have never received anything, what in the heck??
Check your spam folder! Some of our emails get booted there (i.e. newsletters, emailed invoices, shipping confirmations). You can also always try signing up again, in case you were unsubscribed somehow. Our subscription is a double-opt method. When you sign up, you have to confirm your subscription ~ you will receive an email prompting you to do so. If you still cannot find anything and have had multiple months of not receiving it, feel free to send us an email and we can check your email address against our subscription list.
• I plan on ordering a jacket / I got an order in but am unsure of sizing help!
Body measurements (around the chest, length of arms, etc.) are a good start to find what jacket you may need, but it is best to compare garment measurements. This is because you want to find the correct fit, which could be based on preference ~ you may want a more trim silhouette, or extra room for layering. We recommend measuring a jacket you own and love the fit of, that ideally is a comparable style or material weight to the Wills.
Providing your weight and height are not great for determining size, since every body is built and proportioned differently, and again may come down to individual fit preference. Take measurements!
• What if my arms are freakishly long / short / I have other sizing concerns?
First, your body is perfect no matter what. Second, fear not! We have an option for custom measurements, within some reason. We ask a $50 fee since the jacket will have to be cut / handled differently within our production line. Please email us as we can talk further details. Customization does not include changes to the design of the jacket, such as adding / swapping / removing pockets, labels, snaps, material type, etc.